*We currently don't ship to: Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Bouvet Island, Cyprus, China, Faroe Islands, Georgia, Greece, Greenland, Guadeloupe, Iceland, Kosovo, Liechtenstein, Malta, Mayotte, Moldova, Montenegro, North Macedonia, Réunion, San Marino, Serbia, Svalbard & Jan Mayen, Turkey, Ukraine, Vatican City, India, United Arab Emirates.
Shipping times vary by location - if your ordered products are in stock we will aim to dispatch by the next business day. Due to overwhelming demand, orders are taking a few days longer to process than usual. We'll get them out as soon as we can! For Christmas delivery, please check last order date recommendation here.
Despite the effect that Coronavirus is having on the world, we can confirm that orders are being dispatched as normal. Royal Mail is also operating as normal however it’s likely some areas of the country will experience some level of disruption due to Coronavirus-related absences at local mail centres or delivery offices. We'll ensure to keep you up to date with any changes to this. Please don't hesitate to get in touch if you have any questions.
UK Standard shipping time: 3-5 working days from dispatch UK Premium shipping time: 1-2 working days from dispatch (Operating by FedEx, order before 3pm to get next day delivery. Note that FedEx doesn't deliver on weekends and bank holidays) Rest of the world Standard shipping time: 5-7 working days from dispatch
Please allow 3-7 days for delivery from dispatch email.
If you order includes a Yoto Player or is a large order, you should receive a tracking link on the confirmation shipping email. Please check this before contacting us. If you have purchases cards/ accessories only, you won't have a tracking number.
Please only contact us if you have not received your order after 7 days from dispatch email. Thanks for your understanding.
For purchases from the 1st October 2021 to the end of the year we will accept returns requests either to the end of January 2022, or 60 days from the date of your purchase, whichever is the later. More information about returns here.
Yes, you need a 2.4Ghz WiFi connection in order to setup Yoto Player. When you insert a Yoto Card into Yoto Player it downloads the content from our server. Once it has downloaded the content, then it can be used without being connected on future occasions*. The player has up to 140 hours/ 8Gb of audio storage.
*Note that you can disconnect Yoto Player from the Wifi via the app.
The Yoto Player and Yoto Mini are designed to be pretty robust, so you can simply clean it with normal, non-corrosive household products. If you need to clean them with liquids, be sure to disconnect the transformer / charging cable before cleaning.
Yoto Player & Yoto Mini are suitable for use by kids aged 3 and up. Although we've got hundreds of titles for kids from birth to 12+ years, children under 3 years old should only use Yoto Player or Yoto Mini under adult supervision and charging must be kept out of reach of children under 3 years old.
The Yoto App allows you to get your Yoto Player online and remote control your Player. You can scan cards on the app and play them straight from your phone*. There is also some content you can access to free. We're adding really exciting new features and will update the App as soon as they're ready!
*Phones with NFC Reader are compatible with this feature: Iphone (7 and above), Samsung Galaxy (S5 and above), Huawei (P10 and above), Pixel and above (including XL models) and others (OnePlus, Motorola, LG, Nokia, Sony, HTC). More information here.
No, you don’t need a Yoto Player to play cards. You can play cards straight from your phone*, just download the app and for Android phones or iPhones 10s and above hold the card to the phone. For iPhones 7 and above you can activate scanning by selecting "Scan Card". The card will be added to your Library and can be played from your phone or a Yoto Player if you have one.
*Phones with NFC Reader are compatible with this feature: Iphone (7 and above), Samsung Galaxy (S5 and above), Huawei (P10 and above), Pixel and above (including XL models) and others (OnePlus, Motorola, LG, Nokia, Sony, HTC).
Yoto Cards work using NFC technology, just like in your contactless credit card. They contain a link to the content which is stored on our servers. When inserted into Yoto Player, the Player downloads the content.
Make Your Own cards are also useful if you happen to lose a card (maybe it gets wedged down the side of the sofa, or behind the bed!). All the Yoto cards you purchase are visible as virtual copies in the Yoto app.
1. Link your virtual card to a real card - go the My Library section of the app and find the virtual version of the card you have lost. Tap on the title to open the detail page for it, then select the three dot menu and select Link To A Card. Then insert a Make Your Own card into Yoto Player and confirm by pressing the LINK button. You should see a 'record' icon on the display, followed by a green tick to indicate a successful link. The card should now be removed and reinserted in order to play it.
2.Immediately find the 'lost' card in the sock drawer - because isn't it always the way!
We’re working hard on it 😊 It’s difficult in a publishing industry which has traditionally centred white voices as this directly impacts which kids’ titles are turned into audiobooks, and which are then available for us to license. However, we’re working with our partners right now to license and develop great kids’ audio by creators from diverse backgrounds, and which feature diverse characters, stories and perspectives.
Also, if you have any suggestions of kids’ audiobooks, music or podcasts which you’d like to hear on Yoto, please let us know 😊 We’re always open to suggestions from our community!
With Make Your Own cards, you can choose what you want to put on them, so it’s time to get creative.
You can make a card from stories, songs and sounds that you record yourself. Or you can use songs from your own music collection - if you have a bunch of MP3s you’d like to make a playlist from.
You can also make cards from our curated selection of radio stations and podcasts - which are available on the app - so that you can play these on Yoto Player, directly from a card.
You can even make cards for radio stations and podcast episodes not featured on the Yoto app. And you can make replacement cards for ones you have temporarily misplaced behind the sofa!
And if you want to update a card with new tracks, you can do this. And if you want to put something completely different on the same card, you can do that too, just by repeating the instructions below.
You can add any audio content you like (as long as you own the content that is!). It might be music that you own the mp3’s for, audio books that you have purchased elsewhere, or even stories and songs that you’ve recorded yourself performing!
We require customers to create an account so that we can ensure any content that you have purchased is correctly added to your account, meaning you can access it. If you are a Yoto Club customer, we also must have an up to date address and email address for you so that we can continue to send your cards to the correct location.
The Yoto Affiliate Program is a service that allows qualified participants to earn a commission on sales referred to our website using specially tracked links. We will provide you with custom links and banners that you can post on your website, blog or social media. When a visitor you refer to us through that links makes a purchase, we keep track and give you a commission on that sale.
If a visitor comes to our websites from your link but does not purchase on that visit, you can still earn commission on sales from that customer if they return and make a purchase within 15 days. This works even if they navigate directly to the website on a return visit as long as they haven’t deleted their cookies.
The Affiliate Commission, when validated, will be payable at the end of the calendar month after the month in which the Transaction occurred. Please note that we proceed to payment via paypal only, affiliate must provide a valid paypal email to receive payment at application. The Affiliate will be solely responsible for any delays in payment resulting from its failure to so do.
There is no limit. We encourage you to use as many as necessary and appropriate to improve click-through and conversion rates. A graphic banner along with a text link will likely improve effectiveness.
Our system tracks a cookie that is automatically applied to the computer of a person who clicks on a banner or text link that has your affiliate ID number embedded within it. Each banner or link that you create is specifically tagged with your ID number, letting us know that you deserve commission on the sales you send our way. You can access all these banners and links by logging in your account and choosing from any of the banners or simple text links available. These links can be used from any website, put directly into a browser or emailed out in the case of text links.
Yoto Player is a carefully connected screen-free speaker for kids