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Yoto Mini customers: Product Safety Issue


Thank you for your interest in ordering a Battery Replacement Kit for Yoto Minis manufactured between 2021 and 2023. We will shortly be making these available for customers outside of the US and Canada.

While you can order your Battery Replacement Kit now, please be aware that it will not be shipped until stock becomes available early 2025. When your Battery Replacement Kit is ready to ship, you will receive an email with an estimated delivery date.

The kit will be available free of charge, and will contain a new replacement battery from a new supplier, required tools and detailed instructions on how to change the battery in your Yoto Mini device

To order your free Battery Replacement Kit, you will need the email address that your Yoto Mini is registered with to log in, and your Yoto Mini close by to check the base for the serial number.

How to order:

How to order:

  • Log in to order Battery Replacement Kit

  • Input your Yoto Mini serial number

  • Once the new battery is installed, scan the QR code on the packaging or click here to complete a registration form

  • Receive your thank you voucher (post registration)

For additional help and support, you can:


Find the battery replacement instructions and instructional video here.

See FAQs below or visit the full dedicated FAQ Support Site here

Send us an email at minihelp@yotoplay.com

Speak to our dedicated Battery Replacement Kit helpline:

From the UK: 0800 048 5841

International callers can use their region exit code as prefix to call the following number: +[Region exit code] 844 370 0426. International call rates may apply.

FAQs

Yes, Yoto Mini (2021 - 2023 edition) users should order a free Battery Replacement Kit. Registered owners will have received an email from Yoto with further instructions. The kit will contain a replacement battery from a new supplier, as well as the required tools and detailed instructions on how to change the battery. The new battery will remove the risk of battery overheating.

Affected units were sold between 2021 and 2023 and generally have a serial number starting 1FE-8FE. The 14 digit serial number can be found on the base on the unit.

Yoto Minis (2024 Edition) are unaffected and do not require a Battery Replacement Kit. They have a 14-digit Serial Number that either:

  • starts with 9FE, or;
  • starts with AFE, BFE, CFE, etc. going through the letters of the alphabet, or;
  • starts with AVC, BVC, CVC, etc., going through the letters of the alphabet, or;
  • ends with a -H, or -H7, or -U, regardless of how it starts.

You can find the 14-digit serial number on the base of the unit. If you are unsure which edition you own, please contact Yoto and we can assist you.

In a small number of cases, the battery may overheat when the Yoto Mini is being charged after the battery has gone completely flat (i.e. after a prolonged period of the Yoto Mini not being used). The Battery Replacement Kit removes the risk of overheating associated with the old batteries. We have successfully rolled out the Battery Replacement Kit in Australia.

Yes, you can register to receive one Battery Replacement Kit for each Yoto Mini (2021 - 2023 edition) that you own.

Yes, all registered Yoto Mini (2021-2023 edition) users are eligible for one free Battery Replacement Kit per device.

We will shortly make Battery Replacement Kits available free of charge for all customers who own an affected Yoto Mini outside of the US and Canada. Due to stock limitations we have begun a phased roll out, starting with the US and Canada. Customers outside of the US and Canada who own an affected Mini can already order their Battery Replacement Kit now, but these will not be shipped until early 2025. Everyone affected will receive an email in early 2025 with instructions on how to order the Battery Replacement Kit.

IMPORTANT: you need to keep the box your Battery Replacement Kit came in to register the new battery.

Registration is needed for verification and tracking purposes. Once registered and verified, you will receive a £15 Yoto voucher, for each installed Battery Replacement Kit. This can be redeemed against any product on the Yoto website. A voucher code will be sent in a separate email within 45 days.

Once you have completed the installation of your new Yoto Mini battery, scan the QR code found on the outside of the packaging to complete a form and register your new battery. Scanning the code on the box will auto collect the battery serial number for ease.

If for any reason the QR code does not autopopulate your battery serial number, you can manually enter the battery number which is found on the battery itself using this link: https://brk.yotoplay.com/. For support, contact minihelp@yotoplay.com

Detailed written instructions and a step by step video are available here. There is also a QR code on the underside of the replacement kit lid which when scanned will take you to more instructions and the step-by-step video guide.

The kit will include all the tools that you need including the battery subassembly, spare screws, prising tool, screwdriver and replacement rubber feet for your Yoto Mini.

Once you have completed the installation of your new Yoto Mini battery, please scan the QR code on the outside of the packaging to complete a form and register your new battery. This step is very important, as it will allow us to verify the new battery in order to send your voucher.

We will shortly make Battery Replacement Kits available free of charge for all customers who own an affected Yoto Mini outside of the US and Canada. Due to stock limitations we have begun a phased roll out, starting with the US and Canada. Customers outside of the US and Canada who own an affected Mini can already order their Battery Replacement Kit now, but these will not be shipped until early 2025. Everyone affected will receive an email in early 2025 with instructions on how to order the Battery Replacement Kit.