Welcome to Yoto
Shopping in Europe? Visit our European Store
Shopping in the US? Visit our US Store
Shopping in Canada? Visit our Canadian Store
Where we ship
We currently ship worldwide from yotoplay.com but there may be some countries where we cannot, due to high shipping costs or regulatory reasons*. This will be indicated at checkout.
*We currently don't ship to: Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Bouvet Island, Cyprus, China, Faroe Islands, Georgia, Greece, Greenland, Guadeloupe, Iceland, Kosovo, Liechtenstein, Malta, Mayotte, Moldova, Montenegro, North Macedonia, Réunion, San Marino, Serbia, Svalbard & Jan Mayen, Turkey, Ukraine, Vatican City, India, United Arab Emirates.
Shipping times vary by location - if your ordered products are in stock we will aim to dispatch by the next business day.
Despite the effect that Coronavirus is having on the world, we can confirm that orders are being dispatched as normal. Royal Mail is also operating as normal however it’s likely some areas of the country will experience some level of disruption due to Coronavirus-related absences at local mail centres or delivery offices. We'll ensure to keep you up to date with any changes to this. Please don't hesitate to get in touch if you have any questions.
UK Standard shipping time: 3-5 working days from dispatch
UK Premium shipping time: 1-2 working days from dispatch (Operating by DPD, order before 12pm to get next day delivery. Note that DPD doesn't deliver on weekends and bank holidays)
Rest of the world Standard shipping time: 5-7 working days from dispatch
Please only contact us if you have not received your order after 7 days from dispatch email. Thanks for your understanding.
We currently only offer free delivery to UK (subject to minimum order value - £30). For other countries and lower order values, the shipping cost will be indicated at Checkout. Note that shipping costs are calculated after discount code or tokens have been applied.
For UK, order under £30 - shipping cost is £2.99.
For the rest of the world, shipping cost vary by items - between £4.95 and £19.95.
Items for delivery outside the European Union may be subject to import duties, taxes and fees. These are levied once the items reach the specified destination. You, the customer, are responsible for import duties, taxes and fees incurred on your purchases. However, for orders placed on our website, you will be charged the delivered price. Customs authorities may request personal information such as Social Security number when inspecting your parcel; failure to provide this information to Customs will result in the parcel being returned, we therefore recommend that the recipient’s telephone details be included with the order. In this instance we are unable to refund the cost of postage and packaging. Please note that for items you order, you are considered the importer and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities. Yotoplay.com cannot guarantee that your goods will arrive in the same condition that they were dispatched should they be subject to inspection.
When purchased from yotoplay.com, you can return Yoto Players, Single Yoto Cards, Yoto Card Packs or Yoto supplied accessories within 60 days of purchase, for any reason.
The product must be undamaged, with its original packaging, and with all the original contents. Return arrangements may vary by region (details below).
Any purchases made at the Yoto pop-up store at Islington Square, London, can be returned for a refund in-store before 24th December 2021, or by contacting Yoto’s Customer Happiness team at firstname.lastname@example.org before the end of January 2022. Orders placed via yotoplay.com cannot be returned in-store and must be processed by the Customer Happiness team at the above email address. Orders placed with third party retailers, including Amazon, must be returned via the retailer.
For Yoto Club, a subscription service where we send two mystery Yoto Cards to members each month, due to the nature of Yoto Club, we do not accept returns on any cards received as part of Yoto Club, unless they are found to be faulty and a replacement is needed.
You can cancel your Yoto Club membership at any time. This will take effect immediately but must be done at least 2 working days before the monthly payment is due to be taken in order to cancel for the following month.
We realise that you may want to buy some or all of these for your friends or family for Christmas and it seems to come earlier every year, so, for purchases from the 1st October 2021 to the end of the year we will accept returns requests either to the end of January 2022, or 60 days from the date of your purchase, whichever is the later.
UK Returns Process:
Yoto will cover the cost of your return and will confirm arrangements when you apply for your return.
You must, however, make sure that the shipping packaging is sufficient to avoid damage during shipping.
We also ask that you make sure you keep a copy of the shipping documents (proof of postage) until your refund has been processed.
If you have purchased from Amazon, please follow the instructions as described in your Amazon account.
If you purchased your items from any other retailer, whether online or at a retail outlet, you must return your product to the point of purchase.
Different retailers will have different rules regarding rights of return, so please be sure to check.
All Policies and Processes remain subject to change at any time. Current versions will always be available to view at the Yotoplay website
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 working days.
Late or missing refunds
If you haven’t received a refund yet, please follow these steps:
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items will be refunded up to the value they were sold at
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us for further details.
Refunds will only be made to the original purchaser of the goods. If the refund is in the form of a discount voucher then that voucher is transferable.
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