Ways to Pay
We accept many different types of payment. These include:
- Visa and MasterCard (including pre-paid cards)
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- Yoto Gift cards
You can use a combination of gift vouchers and any payment card we accept to pay for your order.
Do you accept PayPal?
Yes, we accept PayPal for all online orders for UK delivery. If you paid online using PayPal and choose to return your order, we will refund your PayPal account.
Do you accept PayPal for international orders?
We accept PayPal for international orders if you're shopping on our UK website, or on one of our international websites and have opted to pay in GBP. PayPal isn't available if you wish to pay in local currency.
Can I ‘Pay in 3’ with Paypal?
If you choose PayPal Pay in 3 as your payment method when you check out with PayPal, you’ll be taken through the application process. You’ll get a decision instantly, but not everyone is approved based on the checks PayPal carry out. PayPal may decide not to offer PayPal Pay in 3 as a payment option in certain circumstances, such as where their checks suggest an increased risk of fraud or where data PayPal hold suggests you may not be eligible. The checks they run are with an external credit reference agency. This search will only be visible to you and will not affect your credit score.
What is Buy now, Pay Later?
Choose Pay in 3 at checkout where PayPal is available, and enjoy the power to split your purchase into three interest-free payments, with no fees or charges. It’s a great way to help you stay in control of your budget.
Pay in 3 is a form of credit, so carefully consider whether the purchase is affordable and how you will make the repayments. Be aware of the possible impact of using Pay in 3 and of missing payments, including making other borrowing more difficult or more expensive.
For further information on ‘Buy now, Pay later’ with PayPal, please visit the FAQ page.
Do you accept Apple Pay?
Yes, we accept Apple Pay for all online orders for UK delivery. If you paid online using Apple Pay, we will refund via the same payment method.
Do you accept Google Pay?
Yes, we accept Google Pay for all online orders for UK delivery. If you paid online using Google Pay and choose to return your item, we can refund your Google Pay account.
Do you accept Klarna?
Yes, we accept Klarna for all online orders for UK delivery. If you paid online using your Klarna and choose to return your item, we can refund your Klarna account.
What is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.
Can I ‘Pay Later in 3’ with Klarna?
Pay Later in 3 with Klarna is a payment method that allows you to spread the cost of your order over 3 equal, interest-free, monthly instalments.
Pay Later in 3 with Klarna gives you extra flexibility when paying for your order as you're able to spread the cost through instalments. If you choose to pay using Klarna, please remember to spend responsibly – sometimes, delaying or splitting up payments might not always be the best option.
Upon application, Klarna will perform soft searches with credit reference agencies to determine if you are eligible. Pay Later with Klarna credit agreements aren’t regulated by the FCA. This means any missed payments may affect your ability to get credit from Klarna and other lenders as Klarna may also report missed payments to credit reference agencies. 18+, UK residents only. Subject to status.
For further information on Klarna, please visit the FAQ page.
Do you accept Shop Pay?
Yes, we accept Shop Pay for all online orders for UK delivery. If you paid online using Shop Pay and choose to return your item, we can refund your Shop Pay account.
What is Shop Pay?
Shop Pay is a wallet that helps you check out faster on participating stores by automatically filling in your saved email, payment, and shipping details.
After you set up Shop Pay, you can manage your credit card and billing info from your Wallet in the Shop app. You can manage your shipping addresses in the Shipping addresses settings of the Shop app.
Can I choose to pay in instalments with Shop Pay?
Paying in instalments on Shop Pay allows you to split your purchase amount into 4 equal, bi-weekly instalment payments or monthly instalments up to 12 months. Shop Pay is owned by Shopify and powered by Stripe.
Can I redeem Yoto Tokens with Shop Pay?
Unfortunately, the options to redeem Tokens will not be available if you use Shop Pay.
To protect you from fraud when you are shopping online, you may sometimes have to confirm your identity when purchasing an item online or via our app.
You could either be sent a short code when you are making a payment, by text/SMS or email, which you will need to enter to complete the purchase, or use your mobile banking app to confirm that you are the cardholder.
It is important that you keep your mobile phone number and contact details up to date with your bank or card provider. This will ensure that you will be able to make that online purchase if your bank or card provider wants to check that it is you using the card to make the payment.
If you cannot complete a purchase using your card to shop on our website then please contact your card issuer for assistance.
Help With Your Payment
Why has my payment been refused?
Please contact your card issuer for details on why your card was declined.
I've used the wrong credit card for my order - can I change the payment method?
Once your order has been placed, we’re unable to change your payment method. You would need to cancel your order immediately (before it is dispatched from the warehouse), and then place it again using your preferred payment method. In order to cancel an order, please contact our Customer Happiness team via our live chat or send us an email.
When will I be charged for my order?
Your credit/debit card will be charged when your order is placed.
Please note that if you choose to pay by PayPal, your payment will be taken immediately.